Faqs

Payment Methods

What payment methods do you accept?
-Credit or debit card Visa, Mastercard or American Express.
-Paypal
Order

How do I place an order?
Inside the page of the product you wish to purchase, you will find a button with the legend "Add to cart". Once you press the button you will be added to your virtual shopping cart (you can add multiple products to your shopping cart). Once you have finished your product search, you have to click "Go to check out". Enter your email address and click pay or pay with paypal, this will take you to another window where you will be able to choose the shipping and payment options.

When will my order be shipped?
All products are made in a small workshop in Mexico by artisans. This means that we take the quality of the products we ship very seriously. Therefore we ask that you be patient in the shipping of your order, but it is estimated in about 2-3 weeks if not in stock. Otherwise it will be shipped within the next 2 business days.

How is my order shipped?
Shipments are made through Fedex, DHL Red Pack or Estafeta with next day or 3-5 business days prepaid waybills depending on the weight of the product. Items weighing more than 1kg will be shipped 3-5 business days.
We do our best to ensure that the package arrives in perfect condition, if the package arrives opened or mistreated in a way that affects the product we ask that it not be accepted and be returned to the sender, we will contact you to schedule another shipment.

Do you ship worldwide?
Yes, we do ship to all parts of the world.

RETURN & EXCHANGE POLICY
Please know that every SIANDRA article is manufactured with absolute care and craftsmanship expertise. Due to the handcraftsmanship and our natural material choices, slight irregularities may be noticeable. We do not consider minor markings or inconsistency in color as constituting a flaw.
Refunds must be accompanied by the original receipt and in their original packaging in the same conditions as received. The refund will be made in the form of the original payment.
Return shipping is the responsibility of the buyer. You may send the item back to us to the address we are going to provide you by using any traceable method.